Shipping Policy

We promise to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact and in time.

 

FREE Shipping
We offer absolutely free shipping to all destinations. Please note that this shipping charge is different from our Cash on delivery convenience fee (applicable only to deliveries in India). This is a fee of Rs.250 that we charge only on COD orders and is completely waived off for all prepaid orders.

 

 

How long will my order take to arrive?

 

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

 

How do I check the status of my order and track it?

 

Deliveries in India

 

An email is sent to you after the Order is shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below:

JaVas

http://gojavas.com

Blue Dart

http://www.bluedart.com

First Flight

http://www.firstflight.net

Aramex

http://www.aramex.com

Gati

http://www.gati.com

India Post

http://www.indiapost.gov.in

DTDC

http://www.dtdccourier.in

 

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.

In transit

Your order is on its way to your city

out for delivery

Your order has reached your city and we will attempt to deliver it today

Hold at hub

We tried delivering your order at least once and we will try again in 48 hours

RTO in transit

Your order was undelivered and is on its way back to our warehouse.

 

 

I should have received my order by now but I haven't. What do I do?

 

If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

 

 

I have not received any order tracking details and it is later than I expected. What do I do now?

 

We normally send the order tracking details within 24 working hours after your order is shipped. Please get in touch with us by calling us on _______________ or write to us at_________.

 

 

My order has not arrived yet?

 

 

Normally, the order gets delivered within the range mentioned on our website. If your order has not arrived by the estimated delivery date, please see if you have tried: 

•   Viewing the up to date tracking.
•   Signing into your account to check we have the correct delivery address for your order and your contact details are up to date.
• Checking if you have a text message, email or attempted delivery card from one of our carriers.

 

• Checking with your neighbors to see if they have accepted the parcel on your behalf.
• Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please email us at _____________ We'll do our best to locate your parcel straightaway.

 

The tracking for my order shows a delivery attempt but I wasn't able to accept my parcel. What do I do now?

 

Delivery in India

You would be required to view and accept the artwork in case you have missed a delivery attempt please contact the shipping company immediately.

 

 

Deliveries Overseas

Someone needs to be in when your parcel is due to be delivered as we will need a signature. Don’t worry if you aren’t, as our carrier usually tries to deliver more than once. At the time of shipping, we inform you the name of the shipping company as well via email. You may get in touch with their local office.

 

 

My order is on its way back to Anasha Art Why?

 

Your parcel may be undeliverable because of the following reasons:

• Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
• Failed Delivery Attempts: Most of our carriers will make more than one attempt to deliver a package. If they're unable to successfully deliver your order, the package will be returned to us.