Payment Policy

What payment methods do you accept?

Delivery in India

We accept payments via Visa, MasterCard or Netbanking.

We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge of Rs 250 associated with it.

 

For certain art works only Debit Card/Credit Card and Net Banking options are available. This is also indicated on the individual artwork pages .

 

 

Do you accept International Card for deliveries in India?

Yes. Your Billing Address should be the same as your Shipping Address in India. This does not in any way affect the success of your transaction. There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to us. This is to provide a safe and secure shopping experience to our customers.

 

 

Overseas Deliveries

You can make the payment via your credit/debit cards. We accept payment through all major cards like VISA, American Express, Maestro, Discover, JCB etc. You can also pay via PayPal.

 

What is the process for Cash On Delivery (COD) purchase?

This payment option is only available for deliveries in India.

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

 

 

Is there a charge for Cash on Delivery purchases?

There is a non-refundable convenience charge of Rs. 250 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.

 

Is there a purchase limit for a Cash On Delivery purchase?

Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 70,000 beyond which purchases can only be made using Netbanking or Credit card. You can always use the COD facility up to the prescribed limit and pay by card or net banking for the balance amount.

 

Why isn't COD available to me?

Cash on Delivery facility is not offered to overseas locations.  Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. This is also indicated on the individual artwork pages.  We also restrict Cash on Delivery facility for certain customers based on our long-term experience.

 

Are there any Hidden Charges

Delivery in India

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

 

Overseas

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

 

 

What should I do if my payment fails?

In case of a payment failure, please retry ensuring:
1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.

You can email us on ________________ or please give us a call with your order number for any clarification.

 

 

 

If I have someone in India can he/she make the payment in India on my behalf and can you deliver it to me directly?

 

Yes. Please contact us on ___________ or write to us at ___________